Blog

6 Ways To Be An Awesome Property Manager

tenants

As population numbers continue to rise in Australia, so to do the number of people looking to rent homes. This alone is keeping the property management industry busy and there’s nothing easy about being a property manager.

Ask any tenant about property managers out there, and they would put forth their opinion about good and bad ones. If you are a property manager, or are going to become one, make sure you add to your list what traits you will need to become a great one. 

There are certain things that you need to ensure get done before your tenants consider you an awesome landlord. Bricks+Agent property manager guide 2018 will teach you some of the essential things you need to take care when it comes to tenants.

Do background and financial checks 

When leasing a property to any unknown person, it's essential to understand what kind of background they have and what financial condition they are in. It's important you don’t discriminate against potential applicants race, religion, gender, or any other discriminatory factors. Running a credit check will help you understand their financial situation and whether they are likely to pay rent on time and a background check will ensure they don't have a criminal record.

 

Communicate with the tenants 

Before you give away the keys for a property to tenants, make sure they understand and sign the entire lease agreement. Also, prepare yourself for questions that  tenants might raise before agreeing to sign the contract.


Respond to their complaints

One of the best qualities that a great property manager must possess is fast response time. If your tenants are experiencing any troubles on the property that you manage, you must understand their concerns and get the issues resolved as quickly as possible. Even if you cannot respond immediately, let them know when they can hear back from you in the future. It is ultimately you who can provide necessary maintenance, repairs and renovations for their rental property.

 

USB charger

The phones of real estate agents and property managers are always ringing. It seems like their discussions with clients are never-ending. Sometimes, smartphones don’t have enough battery last all day. Having a USB charger in the car will allow you to keep your phone from going flat and stay connected to clients and team members.

 

Know and understand the laws

Legal matters can sometimes affect your property or your relationship with the tenant. To avoid this from happening, you must stay up to date on the local laws that cover the tenant’s rights, security deposits, and evictions. If you happen to violate any regulations regarding the matter, you might end up in the local court. Therefore, you must be well aware of the acts and laws about the property managers and tenants.

 

Respect their privacy

Although it's your right to inspect a property on behalf of the landlord, showing up unannounced or at odd hours will not be appreciated by tenants. It could even lead to loss of tenants, reputation and ultimately money. Tenants expect privacy, and you must adhere to this. This is necessary because good tenants are not easily found, and if you wish to renew a lease, it's essential that tenants feel at home.

 

Maintain professional relationships with tenants

It's natural that you share a friendly relationship with your tenants but try to keep it professional, especially when you have some crucial decisions to make. Respect their views and problems, but never let them take advantage of your friendly nature. This is something that might potentially put you and your business in danger.

For more property management tips and tricks, sign up to our newsletter below!

Get in touch

Rafael Niesten

Written by Rafael Niesten

In his early 20s, Perth local Rafael Niesten, won a scholarship to study in Canada, with that came the opportunity to volunteer at a local radio station. That spawned his entrepreneurial streak, returning to Perth in 2001 he set up community radio Groove FM. More by luck than design, they became successful, too successful as they took a significant chunk of the Perth Market. This sent up the red flag with his commercial competitors who saw to it that he came before the Australian Broadcasting Authority and on technicalities such as the number of volunteers he was forced to move on. He received the citizen of the year award for Western Australia (youth) and was a finalist in the Australian of the year awards (Youth). Falling on his sword he turned to running small and large scale events, all the while buying, renovating and selling properties. Buying and selling land and renovated houses provided a grounding in the property industry. In 2006 he moved to Sydney lured by the offer of free rent for 10 months in a friend’s apartment. He founded a cloud based medical grade voice recognition company, followed by co founding the first true cloud application for private practice in the health sector. He successfully exited these ventures at the end of 2016 and began building Bricks+Agent.