Whether it’s a business trip or vacation, hotel guests expect everything to go as planned, and for hotel staff, the main objective is to ensure guests are comfortable.
You might have the best facilities, location, great staff and exceptional service but in order to be successful in the hospitality industry, focus must be on one thing - customer satisfaction. When it comes to hotel guests, one wrong step from the service end can easily have hotel guests looking for alternative accomodation.
In the age of social media, it has become essential for hotel managers to satisfy their guests and ensure they have zero complaints. A hotel’s maintenance manager must always be active to ensure that every issue, no matter how small, will be addressed immediately. The easiest way to do this is by using hotel maintenance software that can help with the daily management and will ensure that everything runs smoothly.
Benefits of Using Property Management Software in Hotels
Property maintenance and management software helps managers and hotel staff keep their guests happy in the following ways:
- Assign, track, and prioritise work orders
- Map functions allowing users to view a list of the tasks that need to be completed and additional details about each task.
- Develop complete maintenance reports to help hotel managers plan the annual budget
- Monitor each employee’s schedule and work hours.
- Assign and track corrective actions
- Formulate a maintenance calendar
- Track the hotel’s inventory
- Assign tasks to employees
- Track water and energy usage
Using a property maintenance software can be a great asset to any hotel management team. Here's the main reasons why:
1. Impressing hotel guests
Just imagine how a guest might feel, if after a long journey they check-in only to realise the heating or air conditioner aren't working. While it's not possible to prevent every single problem, using a property maintenance software will allow you to have an effective solution.
By having equipment checked in each room on a regular basis, it’s more likely to fix any small issues before they become severe. If guests check in and find the rooms in perfect shape, they will enjoy their time at a hotel and recommend to other people.
2. Saving energy and money
For most resorts and hotels, a huge expense is energy usage. However, this expense can be managed and controlled. By using a hotel maintenance software, you can measure and track the amounts of water and energy used at your hotel daily. Furthermore, the software can notify you if an excessive amount of water or energy was used or if there is any unusual activity that might indicate a problem.
In addition to detecting problems, property maintenance software will help you reduce the time it may take to get repairs done, ultimately saving you money. Quick detection of problems will also prolong the life of your appliances and will prevent small issues from becoming severe and costly.
3. Tracking the hotel's assets
As resorts and hotels use a lot of supplies on a daily basis, without proper management software, tracking these supplies can be very time consuming. The last thing a manager wants to do is to upset the hotel’s guests by not offering them sufficient kitchen products or toiletries.
With the help of software, hotel managers can track the supplies and know exactly when to place new inventory orders. Once they’ll be able to track the hotel’s assets, they will be able to do their job more efficiently.
4. Tracking and prioritising work orders
Being able to prioritise and track work orders is essential in the hotel industry and can contribute to an increased customer satisfaction. If an occupied room generates a work order, it should be automatically put on the top of the priority list in order to avoid keeping your guests waiting.
Hotel maintenance software will allow you to track the work orders efficiently and to identify which of them have just been opened, which are in progress, and which have been completed.
The hotel’s employees will receive updates throughout the day and always know what tasks need to be completed.
5. Tracking the performances of the hotel's employees
Wouldn’t it be convenient if hotel managers could track all the employees and their personal details and information? Property maintenance software can do just that. Managers can create work schedules for the employees, monitor how much time it takes them to finish tasks, and generate activity and performance reports. Having all these details in one place will make it easier to manage a large number of employees.
6. Planning the annual budget
By using property maintenance software, resort and hotel managers can track the expenses associated with managing a large business. They can evaluate the detailed reports generated by the software and create the following year budget for each department. Thus, they will know the average sums of money that each department spends each year and they can allocate funds correctly.
Using hotel maintenance software is a good idea for managers regardless of whether they run large resorts or small hotels. By using software, they can track all the expenses, all the employees, and all the tasks that need to be completed. If you still haven’t tried using a property maintenance software, now’s a perfect time.
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