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The Importance of Responding to Maintenance Requests Quickly

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Essential to any business is communicating with the clients and property management makes no exception. It's up to you as a principal to ensure all members of your team can communicate with the clients effectively and solve their problems such as maintenance requests quickly.

When property managers are confronted with a problem, both landlords and tenants expect a quick solution, and for a busy manager, that can be quite the challenge. Thankfully, there are property maintenance software solutions to help get the job completed.


Being quick to respond

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Property managers should always answer promptly in the case of emergencies.  This includes but is not limited to gas leaks, plumbing issues, or heating system malfunctions. Even if clients are dealing with problems that don’t qualify as emergencies, it should still be a high priority to solve these problems as quickly as possible. Small maintenance repairs can turn into larger issues, so getting them actioned as soon as they are detected is the right thing to do.


Keeping your residents happy

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Whether you are responding to a rent-related question, to a property maintenance issue, or just communicating with your residents, you are showing them that you care about their well-being. Because you are helping them solve their problems, they are more likely to treat the property with respect. Residents who like a property and who are happy with the property manager’s services are more likely to rent long-term and to recommend your business to their friends.

Basically, communicating with your clients is not only good for the property but for your business as well as it can bring more clients.


Using property maintenance software

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Bricks + Agent is a property maintenance tool designed to make it easier for property managers to navigate and streamline all maintenace processes in one place. Managing properties has never been easier, jump on Bricks + Agent and get started today!

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Topics: Property Management Advice, Property Advice

Jon Stul

Written by Jon Stul

Having spent over 12 years in the real estate industry covering all facets from residential through to commercial, established and off plan properties and sub-divisions, he has an in depth knowledge of the industry. Stepping out of the industry four years ago and moving interstate to expand a frozen yoghurt chain that has gone from 1 to 4 stores in the time he has been involved. This was recently sold to Made Group. Real estate has always been in his blood and it was a natural fit to start Bricks + Agent given the amount of insight he has into the industry as a whole. Having seen how all different forms of traditional marketing was used to the direction that it is now heading today, we think we have come up with a truly unique proposition that fits into the current state of the property maintenance market.

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