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Waikato Real Estate Customer Story


Waikato Real Estate has 1100+ properties under management and since implementing Bricks + Agent's maintenance solution they've seen a 75-80% reduction of open work orders older than 30 days. Being fully integrated with Property Tree was very attractive for them, and they've been able to reap service target benefits, massive increased productivity and happy trades and owners.


Bricks + Agent's fully integrated Maintenance Solution with Property Tree has resulted in increased productivity for Waikato Real Estate.


When Cherie Osbaldiston from Waikato Real Estate was looking for a Property Maintenance solution, it was Bricks and Agent's full integration with Property Tree that won her over, saying it “was a massive feature” for them.

Prior to implementing Bricks and Agent’s premium maintenance solution, they were solely manually processing 700 odd invoices a month and having to troll through emails to find them.

That’s quite a headache for an office with a 1100+ properties under management.

“We’ve had massive increased productivity”.  This, combined with reduced stress by the admin team and a quicker turnaround of jobs have been two powerful benefits from making the move to Bricks and Agent.

It made a massive difference to the closing of their work orders too. “Before implementing Bricks and Agent it wasn’t uncommon for us to see 80 to 100 work orders older than 30 days, now this sits at around 20”, Cherie reports.

Transitioning to any software creates some stress and isn’t always plain sailing, but for Cherie the support received from Bricks and Agent was great and played a big part in her success.

Cherie’s approach with trades was to take a unilateral approach, telling them those that onboarded to the Bricks and Agent maintenance platform would be first in the queue for jobs behind those that weren’t.

There was some feedback from trades using it, but Cherie says that was all acted on by the team at Bricks and Agent, and now “the trades are really happy using it.”

As a result of errors with invoices being reduced, we have “less disgruntled owners”. 

"No negative feedback has been received from owners," Cherie adds.

Moving to a modern & fully featured professional maintenance solution has “really hit our service targets for owners and tenants."

Cherie reports everyone is happy using the platform; their staff, trades, owners and tenants.

All in all, it’s been a win for all involved.

Topics: Case study

Rafael Niesten

Written by Rafael Niesten

In his early 20s, Perth local Rafael Niesten, won a scholarship to study in Canada, with that came the opportunity to volunteer at a local radio station. That spawned his entrepreneurial streak, returning to Perth in 2001 he set up community radio Groove FM. More by luck than design, they became successful, too successful as they took a significant chunk of the Perth Market. This sent up the red flag with his commercial competitors who saw to it that he came before the Australian Broadcasting Authority and on technicalities such as the number of volunteers he was forced to move on. He received the citizen of the year award for Western Australia (youth) and was a finalist in the Australian of the year awards (Youth). Falling on his sword he turned to running small and large scale events, all the while buying, renovating and selling properties. Buying and selling land and renovated houses provided a grounding in the property industry. He founded a cloud based medical grade voice recognition company, followed by co founding the first true cloud application for private practice in the health sector. He successfully exited these ventures at the end of 2016 and began building Bricks+Agent.

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