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BRICKS+AGENT OMNI CHANNEL

 

 

Tenants can now send maintenance request through via their favourite social media services

Tenants can now post a job, check rent and arrears as well as seek answers to general Q&A via whatsapp, messenger, sms, we chat, automated phone call or email, in addition to the mobile app or a bot on your website.

Easy

To create maintenance, check rent + arrears as well as have general Q&A answered

Update

Real time updates

Anytime

Availability

Understand the importance of omni channel

Significantly lower manual entry of requests and receive greater detail to assist trades, resulting in significant time and cost savings.

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B+A - Video 4 v

See how it works

Scan the QR code to see how it all works

See what you get with the Omni Channel feature

Omni channel features

Email Email
Posting the Job via an Email
Messenger Messenger
Posting the Job via Messenger
Whatsapp Whatsapp
Posting the Job via Whatsapp
SMS SMS
Posting the Job via SMS
Phone Call Phone Call
Posting the Job via a Phone Call

Posting the Job via an Email

Tenants can send emails to the automated maintenance service inbox. Once they have finished providing the detail of their maintenance request they are sent an email message to review the drafted job and attach any pictures or videos before it is submitted to the property manager.

email-qrScan the QR code to see how it works

 

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Posting the Job via Messenger

Tenants can lodge maintenance with messenger via the automated messenger service. Once they have finished providing the detail of their maintenance request they are sent a link to review the drafted job and attach any pictures or videos before it is submitted to the property manager.

messenger-qrScan the QR code to see how it works

 

messenger-content-img

Posting the Job via Whatsapp

Tenants can lodge maintenance with Whatsapp via the automated whatsapp service. Once they have finished providing the detail of their maintenance request they are sent a link to review the drafted job and attach any pictures or videos before it is submitted to the property manager.

whatsapp-qrScan the QR code to see how it works

 

whatsapp-content-img

Posting the Job via SMS

Tenants can lodge maintenance via the automated SMS service. Once they have finished providing the detail of their maintenance request they are sent an SMS to review the drafted job and attach any pictures or videos before it is submitted to the property manager.

sms-qrScan the QR code to see how it works

 

posting-the-job-via-sms

Posting the Job via a Phone Call

Tenants can place calls to the automated maintenance service. Once they have finished providing the detail of their maintenance request they are sent a text message to review the drafted job and attach any pictures or videos before it is submitted to the property manager.

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Satisfied with what you see?

Book a demo

 

Let us give you are demo on Premium Maintenance, Lite Maintenance, Inspections, Smart Digital Locks, Automation Bots or all of the mention items. You have the options to select.

Hear what some of our customers have to say

Customer stories

“We’ve had massively increased productivity. Before implementing Bricks and Agent it wasn’t uncommon for us to see 80 to 100 work orders older than 30 days, now this sits at around 20. The trades are really happy using it. It’s really hit our service targets for owners and tenants too”

Cherie Osbaldiston

General Manager, Waikato Real Estate

"The transparency between all parties helps our team massively. The whole product and its features make facilitating maintenance very easy and quick. Amazing product with a great team backing the development and support."

Greg Banks

Manager Customer Support (Little Real Estate)

"By using the platform, this gives us greater visibility of all contractor jobs, enhances the customer journey and enables us to address any issues with contractors in real time for the 200,000+ properties we manage"

Louise Smith

National Operations Manager(Places For People)

"I would describe their product as the Uber for property maintenance. We have 45,000 retail customers and we want to be able to give them some productivity tools so that they can manage their retail shop and easily communicate when they have issues."

Aidan Coleman

Former CTO Charter Hall

"With a clear vision of their future goal, the team at Shape property are focused on growing the property management side of their business. Driven by a determination to create efficiencies, they have embraced technology to streamline their service delivery. Here is how Bricks and Agent solution is helping them bring their vision to life."

Jo Weir

Director Shape Property

"Bricks and Agent has opened my eyes with regards to how many work orders we are processing as well as the number of renovations we are undertaking. The volume of repairs and maintenance has really shown me how much time it was taking away from our property managers. Through business insights management is no longer left in the dark."

Maria Pakis

HEAD OF PROPERTY MANAGEMENT - Harris Tripp

"We have 1000+ managements we look after and a team of 12. We had a platform previously that wasn't as user friendly and didn't progress. To be able to approve a job and then not have to manually add invoices was a big tick. Everything in one platform - owners, tenants, trades and property managers with a platform that was one thousand times better made the transition so smooth for us."

Nicole Hazell

Associate Director - Residential Property Management