Omni Channel Features
Omnichannel maintenance requests
Tenants can now post a job via phone call, email, whatsapp, wechat, messenger, sms, qr code and via the mobile app.
Tenants can post jobs using the most available communication mediums, meaning significantly lower manual entry of requests and much more detail for the service providers, resulting in significant time and cost savings for property managers.
With our in built trouble shooting guide - requests are richer and the number of touch points per maintenance request decrease significantly.
AI, rules + automation in Maintenance
There is a lot of similarity with maintenance requests
and a lot of repetition. Do away with the repetition by using rules and
automation with inbuilt AI powered rules. Let the system do the heavy
lifting and remove more manual and mundane from your day.
Tenants can send maintenance requests via social media
Post a Job, Check Rent + General Q&A via whatsapp, messenger, sms, wechat, qr code, webiste bot, automated call or email
Easy
To create maintenance, check rent and arrears as well as general Q&A
Anytime
Check on the status of your maintenance request anytime
Updates
Real time updates on the status of the job direct to your device
Deep Integration + Partnerships
Find Out More By Clicking On A Logo Below
customer stories
"Massively increased productivity..."
We've had massively increased productivity. Before implementing Bricks and Agent it wasn’t uncommon for us to see 80 to 100 work orders older than 30 days, now this sits at around 20. The trades are really happy using it. It’s really hit our service targets for owners and tenants too.
Cherie Osbaldiston
General Manager (Waikato Real Estate)
"The transparency helps our team massively..."
The transparency between all parties helps our team massively. The whole product and its features make facilitating maintenance very easy and quick. Amazing product with a great team backing the development and support.
Greg Banks
Manager Customer Support (Little Real Estate)
"This gives us greater visibility..."
By using the platform, this gives us greater visibility of all contractor jobs, enhances the customer journey and enables us to address any issues with contractors in real time for the 200,000+ properties we manage
Louise Smith
National Operations Manager (Places For People)
"I would describe this product as the Uber for property maintenance..."
I would describe their product as the Uber for property maintenance. We have 45,000 retail customers and we want to be able to give them some productivity tools so that they can manage their retail shop and easily communicate when they have issues.
Aidan Coleman
Former CTO (Charter Hall)
"They have embraced technology to streamline their service delivery..."
With a clear vision of their future goal, the team at Shape property are focused on growing the property management side of their business. Driven by a determination to create efficiencies, they have embraced technology to streamline their service delivery. Here is how Bricks and Agent solution is helping them bring their vision to life.
Jo Weir
Director (Shape Property)
"Bricks and Agent has opened my eyes..."
Bricks and Agent has opened my eyes with regards to how many work orders we are processing as well as the number of renovations we are undertaking. The volume of repairs and maintenance has really shown me how much time it was taking away from our property managers. Through business insights management is no longer left in the dark.
Maria Pakis
Head of Property Management (Harris Tripp)
"A platform that made the transition so smooth for us..."
We have 1000+ managements we look after and a team of 12. We had a platform previously that wasn't as user friendly and didn't progress. To be able to approve a job and then not have to manually add invoices was a big tick. Everything in one platform - owners, tenants, trades and property managers with a platform that was one thousand times better made the transition so smooth for us
Nicole Hazell
Associate Director (Residential Property Management)
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