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Bricks + Agent
Omni channel maintenance, property + general requests

 

Tenants can now post a job, check rent and arrear as well as general Q&A via phone call, email, whatsapp, messenger, sms, via the mobile app or a bot on your website.

 

Tenants can post jobs, check property status and have answers to general questions and answers using most available communication mediums, meaning significantly lower manual entry of requests and much more detail for the service providers, resulting in significant time and cost savings for property managers.

Click here for more information

 
Video image
B+A - Video 4 v
Easy

To create maintanence, check rent + arrears as well as have general Q&A answered

Updates

Real time updates

Anytime

Availability

Omni channel maintenance requests

Email Email
Posting the Job via an Email
Messenger Messenger
Posting the Job via Messenger
Whatsapp Whatsapp
Posting the Job via Whatsapp
SMS SMS
Posting the Job via SMS
Phone Call Phone Call
Posting the Job via a Phone Call
Emal

Posting the Job via an Email

Tenants can send emails to the automated maintenance service inbox. Once they have finished providing the detail of their maintenance request they are sent an email message to review the drafted job and attach any pictures or videos before it is submitted to the property manager.

email-qrScan the QR code to see how it works

 

Posting the Job via Messenger

Tenants can lodge maintenance with messenger via the automated messenger service. Once they have finished providing the detail of their maintenance request they are sent a link to review the drafted job and attach any pictures or videos before it is submitted to the property manager.

messenger-qrScan the QR code to see how it works

 

Messenger
Whatsapp

Posting the Job via Whatsapp

Tenants can lodge maintenance with Whatsapp via the automated whatsapp service. Once they have finished providing the detail of their maintenance request they are sent a link to review the drafted job and attach any pictures or videos before it is submitted to the property manager.

whatsapp-qrScan the QR code to see how it works

 

Posting the Job via SMS

Tenants can lodge maintenance via the automated SMS service. Once they have finished providing the detail of their maintenance request they are sent an SMS to review the drafted job and attach any pictures or videos before it is submitted to the property manager.

sms-qrScan the QR code to see how it works

 

SMS
call-content-img

Posting the Job via a Phone Call

Tenants can place calls to the automated maintenance service. Once they have finished providing the detail of their maintenance request they are sent a text message to review the drafted job and attach any pictures or videos before it is submitted to the property manager.

Customer Stories

“We’ve had massively increased productivity. Before implementing Bricks and Agent it wasn’t uncommon for us to see 80 to 100 work orders older than 30 days, now this sits at around 20. The trades are really happy using it. It’s really hit our service targets for owners and tenants too”

Cherie Osbaldiston

General Manager, Waikato Real Estate

"The transparency between all parties helps our team massively. The whole product and its features make facilitating maintenance very easy and quick. Amazing product with a great team backing the development and support."

Greg Banks

Manager Customer Support (Little Real Estate)

"By using the platform, this gives us greater visibility of all contractor jobs, enhances the customer journey and enables us to address any issues with contractors in real time for the 200,000+ properties we manage"

Louise Smith

National Operations Manager(Places For People)

"I would describe their product as the Uber for property maintenance. We have 45,000 retail customers and we want to be able to give them some productivity tools so that they can manage their retail shop and easily communicate when they have issues."

Aidan Coleman

Former CTO Charter Hall

"With a clear vision of their future goal, the team at Shape property are focused on growing the property management side of their business. Driven by a determination to create efficiencies, they have embraced technology to streamline their service delivery. Here is how Bricks and Agent solution is helping them bring their vision to life."

Jo Weir

Director Shape Property

"Bricks and Agent has opened my eyes with regards to how many work orders we are processing as well as the number of renovations we are undertaking. The volume of repairs and maintenance has really shown me how much time it was taking away from our property managers. Through business insights management is no longer left in the dark."

Maria Pakis

HEAD OF PROPERTY MANAGEMENT - Harris Tripp

"We have 1000+ managements we look after and a team of 12. We had a platform previously that wasn't as user friendly and didn't progress. To be able to approve a job and then not have to manually add invoices was a big tick. Everything in one platform - owners, tenants, trades and property managers with a platform that was one thousand times better made the transition so smooth for us."

Nicole Hazell

Associate Director - Residential Property Management