Keep your tenants happy by getting maintenance resolved quickly + easily.
See your property portfolio with rich video based inspection reports from wherever you are in the world.
Maintenance + Inspections
Owners have complete transperency to review quotes, notes, comments, photos + videos.
They can approve, discuss or decline the work.
Where access is granted owners can see the timeline and all dealings related to maintenance. Owners feel part of the process when they are involved in the maintenance request.
Onwers can review, discuss, approve or reject maintenace requests via their mobile apps. They are also able to chat and video call with your team to discuss any maintenance questions they may have.
If enabled, owners can review multiple quotes and either accept the job or one of the quotes. They can be sent the maintenance requests pre or post quotes and provide their feedback or approval on the request.
Your owners when using the mobile app can not only review tasks for their managed properties but can also post their own maintenance requests. This enables owenrs to have a value add by using the same trusted trades as the agency for their own maintenance tasks.
“We’ve had massively increased productivity. Before implementing Bricks and Agent it wasn’t uncommon for us to see 80 to 100 work orders older than 30 days, now this sits at around 20. The trades are really happy using it. It’s really hit our service targets for owners and tenants too”
General Manager, Waikato Real Estate
"The transparency between all parties helps our team massively. The whole product and its features make facilitating maintenance very easy and quick. Amazing product with a great team backing the development and support."
Manager Customer Support (Little Real Estate)
"By using the platform, this gives us greater visibility of all contractor jobs, enhances the customer journey and enables us to address any issues with contractors in real time for the 200,000+ properties we manage"
National Operations Manager(Places For People)
"I would describe their product as the Uber for property maintenance. We have 45,000 retail customers and we want to be able to give them some productivity tools so that they can manage their retail shop and easily communicate when they have issues."
Former CTO Charter Hall
"With a clear vision of their future goal, the team at Shape property are focused on growing the property management side of their business. Driven by a determination to create efficiencies, they have embraced technology to streamline their service delivery. Here is how Bricks and Agent solution is helping them bring their vision to life."
Director Shape Property
"Bricks and Agent has opened my eyes with regards to how many work orders we are processing as well as the number of renovations we are undertaking. The volume of repairs and maintenance has really shown me how much time it was taking away from our property managers. Through business insights management is no longer left in the dark."
HEAD OF PROPERTY MANAGEMENT - Harris Tripp
"We have 1000+ managements we look after and a team of 12. We had a platform previously that wasn't as user friendly and didn't progress. To be able to approve a job and then not have to manually add invoices was a big tick. Everything in one platform - owners, tenants, trades and property managers with a platform that was one thousand times better made the transition so smooth for us."
Associate Director - Residential Property Management