So you have a maintenance issue - unfortunately they do happen.
Currently how do you let the property or facility manager about the issue?
Is it a call, perhaps an email, maybe even a form on the internet?
How do you get updates about the job? Maybe an email or a call or maybe you need to call to find out what is happening as you didn't hear back.
Bricks + Agent has simplified the way you can log maintenance requests. Simply download our app once your property or facility manager links you to the property so you can log jobs in less than 60 seconds with pictures + videos of your issue so they can see the problem + action it with a minimum of fuss. You are kept up to date with approvals for the job + can even schedule a time with the service provider that best suits you by booking time in the calendar. Once the service provider is on the way you receive a notification, map + ETA so you can be there when you need to be rather than spending time waiting around. Once they complete the work you can give them feedback + you can also let you property or facility manager access your property if you wont be there.
If you need a cleaner or gardener or you have locked yourself out - you can use the same app to post jobs for your property or any property for that matter using the same great tools you will experience as a tenant.
Visibility + transparency your maintenance requests .
Some of the features available to tenants include:
Mobile or Desktop - we have you covered any where at any time
Use our mobile apps to post, update, monitor, schedule + feedback on maintenance tasks. 1 minute job posting + real time push notification updates for all the maintenance tasks placed on the platform, plus the ability to post your own jobs gives you the tools you need to post + review maintenance tasks for your rental property or any other property you may have a need to maintain.
No longer do you have to call or email requests to your property manager + not know where things are up to. Posting a job on the mobile app takes less than a minute + allows you to capture any pictures or videos of your issues so that it can be identified, quoted + completed rapidly. You can also see what is happening with live status updates, push notifications + emails letting you know the status of your request.
A service provider can share their schedule with you + you can select a time that works best for you. Once confirmed you are sent a push notification and a calendar invite to add to your calendar confirming the appointment. The day before the appointment you are asked to confirm the time and then this is confirmed with the service provider.
You don't have to be kept in the dark about service providers arrivals. In the app you can see if they are on time and their ETA to get to your job. Once you job has been selected the app will popup a map of the provider, the distance + time until they arrive to your property. Plan your day around what is happening rather than what may happen.
Post your own jobs
Aside from posting maintenance issues for your property manager, you can also use the app to post your own jobs - maybe you need a cleaner or a gardener or you need to prepare for a routine inspection or you get locked out of your house, you can use the same app and post an issue using the same trades that your property manager uses and trusts. If you need someone urgently you can also find them on our tradie marketplace, have a chat + award the maintenance request. Simple.
You want a great job + we want great service providers. At the completion of your job whether it for your property manager or you, you have the ability to provide feedback + ratings for the service provider that completed your maintenance task. If they do a great job tell the world - help them grow their business + provide excellent service to other people on the platform.