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BRICKS + AGENT FOR TENANTS

Some of the many features available to Tenants

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We have built the tools to simplify logging maintenance + having inspections take place

Post a maintenance request in less than 60 seconds from the web, our mobile or any one for our omni channel maintenance request options.

Maintenance made easy with Bricks + Agent

Get all the information to your property manager so they can arrange to have the work fixed fast.

Easy

Maintanence requests

Self Help

Self help to resolve issues

Any device

Web, mobile or omni channel

How B+A can help

Key features for tenants

Multiple ways to log maintenance tasks

Tenants can log maintenance via multiple methods in under 60 seconds, making it simple and easy to receive maintenance requests with all the details the trades need to quote or complete their tasks.

Shared scheduling

A schedule can be shared with the tenant by the awarded tradie so they can chose a time that best suits them. This removes your team from having to coordinate a time between the tenant and the tradie - they can quickly and easily do this themselves.

GPS tracking

If the tradie is using the mobile app and tradie tracker, tenants are notified when a tradie is on the way. A pop up with a map and duration until arrival appears for the tenant so they know when the tradie will arrive and can do other things aside from waiting at home.

Feedback

By giving the tenants a voice and allowing them to provide feedback on the job you can ensure that the tenant is happy with their experience. The tradie knowing the tenant and your team can rate them usually results in a much higher standard of work completed.

Post own jobs for non-property manager jobs

You may need a cleaner, gardener or perhaps there was some damage that they want to repair. You can use the same app and trusted trades as your team to get things done around your rental property.

Hear what some of our customers have to say

Customer stories

“We’ve had massively increased productivity. Before implementing Bricks and Agent it wasn’t uncommon for us to see 80 to 100 work orders older than 30 days, now this sits at around 20. The trades are really happy using it. It’s really hit our service targets for owners and tenants too”

Cherie Osbaldiston

General Manager, Waikato Real Estate

"The transparency between all parties helps our team massively. The whole product and its features make facilitating maintenance very easy and quick. Amazing product with a great team backing the development and support."

Greg Banks

Manager Customer Support (Little Real Estate)

"By using the platform, this gives us greater visibility of all contractor jobs, enhances the customer journey and enables us to address any issues with contractors in real time for the 200,000+ properties we manage"

Louise Smith

National Operations Manager(Places For People)

"I would describe their product as the Uber for property maintenance. We have 45,000 retail customers and we want to be able to give them some productivity tools so that they can manage their retail shop and easily communicate when they have issues."

Aidan Coleman

Former CTO Charter Hall

"With a clear vision of their future goal, the team at Shape property are focused on growing the property management side of their business. Driven by a determination to create efficiencies, they have embraced technology to streamline their service delivery. Here is how Bricks and Agent solution is helping them bring their vision to life."

Jo Weir

Director Shape Property

"Bricks and Agent has opened my eyes with regards to how many work orders we are processing as well as the number of renovations we are undertaking. The volume of repairs and maintenance has really shown me how much time it was taking away from our property managers. Through business insights management is no longer left in the dark."

Maria Pakis

HEAD OF PROPERTY MANAGEMENT - Harris Tripp

"We have 1000+ managements we look after and a team of 12. We had a platform previously that wasn't as user friendly and didn't progress. To be able to approve a job and then not have to manually add invoices was a big tick. Everything in one platform - owners, tenants, trades and property managers with a platform that was one thousand times better made the transition so smooth for us."

Nicole Hazell

Associate Director - Residential Property Management