If you happen to be like most property managers, then there is a good chance that you manage more than one property for your clients. Both the tenant and the owner are extremely important for you, and it is imperative for you to show it to them.
According to a 2016 report, communication is the key factor for the success of a property manager. We take a look at some of the tips that can help property managers communicate better with the tenant and the owner.
1. Respond to requests promptly
It is natural for a tenant to run into issues now and then. However, sometimes the nature of these issues might be incredibly urgent. For instance, the heating equipment might break down in freezing winter months. You wouldn’t want the tenants and their kids to spend the night in such extreme weather conditions, would you? Since you need to inform the landlords before repairing or replacing the heating equipment, you will need to communicate promptly.
2. Seek the help of technology
If you are planning to keep track of all the requests and payments on your own, you will be leaving little to no time for yourself. We strongly recommend getting property management and property maintenance software that can make your job easier. These platforms can automate most of the tasks and require little human intervention.
3. Be proactive and approachable
Yes, you read that right! As a property manager, you need to approachable for both the tenant and the owner. You will encounter some rather uncomfortable situations now and then. Behaving like the tenant or the owner ruined your day by bringing that up will do you no good. Take a proactive approach instead. You could be stressed out or perhaps you might be having a nightmare of a day. However, it is imperative for you to listen to them calmly and helpfully.
4. Make time for in-person meetings
No, we aren’t talking about asking the tenant if they are facing any issues when you bump into them at the supermarket. Make time for in-person meetings that will help you establish trust with these people. For instance, having the tenant sign the lease in your presence. You could also use this opportunity to educate them about each clause which minimises confusion of an issue if it comes up in the future. Practice the same when it comes to your property owners and vendor partners.
5. Don't forget your own team
In your quest and eagerness to streamline things between the owners and the tenants, do not forget to take out time for your internal team. We suggest having at least a 15-minute meeting with them each week. Listening to their inputs will give you a better idea of what works and what aspects need improvement in your process.
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